In-Store Purchases

Returns and exchanges are accepted within 14 days of purchase.

Returns are for store credit only (no refunds).

Items must be: unworn, unused, unwashed, with tags, in original packaging, and without alterations.

Receipt or proof of purchase is required.

Only one exchange per order is permitted within the first 14 days.

Non-Returnable In-Store Items:

Dresses

Accessories

Custom or personalized products

Personal care items (beauty products)

Sale items

Gift cards

Online Purchases

Returns and exchanges are accepted within 14 days of receiving your order.

If requested within 48 hours of receiving your order, you are eligible for a full refund to the original payment method.

After 48 hours (up to 14 days), returns will be issued as store credit.

Items must be: unworn, unused, unwashed, with tags, in original packaging, and without alterations.

Proof of purchase is required.

Only one exchange per order is permitted within the first 14 days.

To start a return, email info@ziboo.com. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs and labels.

Store credit is issued once the item is inspected and is valid indefinitely.

Non-Returnable Online Items:

Accessories

Custom or personalized products

Personal care items (beauty products)

Sale items

Gift cards

Damages & Issues

Please inspect your order upon delivery/purchase and contact us immediately if the item is defective, damaged, or incorrect. We will work with you promptly to resolve the issue.

Exchanges

The fastest way to exchange is to return the item under the above rules. Once your return is approved, you can place a new order for the item you want.

 

European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be unworn, unused, with tags, in original packaging, and proof of purchase included.

 

You can always reach us at info@ziboo.com or call +1 (905) 895-8883 for return-related questions.